Exchange and Return Policy

At ZELYA, we want you to feel confident when shopping with us. If there is an issue with your order, please contact our customer service team so we can assist you.

This policy explains our exchange, return, and refund procedures for orders delivered within Morocco.

1. Exchange Request Deadline

For exchange requests relating to size issues or an incorrect color delivered due to an error, please contact us within 24 hours of receiving your order.

2. Exchanges Due to Size Issues

If the size of a product does not fit, you may request an exchange within 24 hours of receiving your order.

For size-related exchanges, the customer is responsible for the applicable shipping costs.

Please contact us before sending the item back so we can explain the exchange procedure.

3. Exchanges Due to an Incorrect Color

If you receive a product in a different color from the one you ordered because of an error on our part, you may request an exchange within 24 hours of receiving your order.

In this case, ZELYA will cover the exchange shipping costs associated with correcting our error.

Please contact us at ZELYA@gmail.com so we can review the issue and arrange the next steps.

4. Returns and Refunds

Returns and refunds are available subject to applicable conditions and legal requirements.

If you wish to return a product or request a refund, please contact us at ZELYA@gmail.com before sending the item back.

Our customer service team will explain the applicable procedure and any relevant conditions.

Nothing in this policy is intended to restrict mandatory consumer rights under applicable law.

5. Return Shipping Fees

The standard return shipping fee is 20 MAD, subject to the applicable return conditions and legal requirements.

If the return concerns an error made by ZELYA, please contact our customer service team to confirm the appropriate shipping arrangements.

For size-related exchanges, the customer is responsible for the applicable shipping costs.

For exchanges required because of an error on our part, ZELYA covers the exchange shipping costs.

6. How to Request an Exchange or Return

To request an exchange or return:

1. Email us at ZELYA@gmail.com.
2. Include your order number and explain the reason for your request.
3. Contact us within 24 hours of delivery for size-related exchanges or incorrect-color issues.
4. Wait for our instructions before sending the product back.

We will explain the applicable next steps based on your request and the relevant policy.

7. Refund Processing

If a refund is approved, we will communicate the applicable refund procedure and expected processing timeframe.

The refund method and timing will depend on the circumstances of the order and applicable requirements.

Since ZELYA currently offers Cash on Delivery, please contact our customer service team for instructions regarding an approved refund.

8. Contact Us

If you have questions about exchanges, returns, or refunds, please contact:

Brand: ZELYA
Email: ZELYA@gmail.com
Delivery Area: Morocco

We appreciate your understanding and the opportunity to assist you.

ZELYA — Your Style, Your Elegance, Your Identity.